Returns Policy

Last Updated: 23 April, 2024

Thank you for choosing Mzansi Books . We strive to provide a satisfactory shopping experience. If, for any reason, you are not completely satisfied with your purchase, please review our refund policy below.

Returns

Physical Products:

  • All returns must be postmarked within six (6) days of the purchase date.
  • Returned items must be in new and unused condition, with all original tags and labels attached.
  • Return shipping charges for physical products will be paid or reimbursed by us.

Digital Products:

  • Digital products are non-returnable and considered final once purchased.
  • If there is an error in receiving, accessing, or reviewing the digital product upon purchase, a refund may be granted within 48 hours of purchase.
  • No returns, exchanges, replacement copies, or refunds can be executed on titles that have already been accessed and fulfilled.

Refunds

Please allow at least six (6) days from the receipt of your complaint to process your return or exchange. We will notify you by email when your return has been processed and once a refund has been initiated.

Exceptions:

  • For defective or damaged physical products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note:

  • Sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our refund policy, please contact us at: